Frequently asked questions

New customers info

If you are a new customer, you will need to create an account by filling out the new customer sign up page and you will get a $2 bonus added to your first order. To sign up, please click here

**Important** Previous Dollar Phone Pinless Customers.
If you are a previous Dollar Phone Pinless customer, click here Select the returning customer link and your phone and email in the next page. We will send a verification code to your phone, enter the code and fill out the rest of the form. We will create your account and add $2 to your existing balance. You will be able to access your account, add pinless dialing, speed dial and smart dial numbers to your account. To recharge your account, please add your credit card information and go to View Account to recharge. For security purposes we did not transfer any credit cards from the previous website. If you are still have issues login, Need Help? Click here

Issues accessing my account or using my previous balance

If you are having issues making a call or accessing your previous balance, Need Help? Click here We will resolve your issue as soon as possible and you will be making calls in no time.

Is the $2 Bonus only for new customers?

No. All customers accessing their account only for the first time will get a $2 bonus

Is Smart Dial the best feature for making calls?

Absolutely! Setting up smart dials will make your calling experience optimized to the fullest. Now you are able to assign your international numbers to smart dials. When you call the smart dial number, it will automatically call the international number you assigned to it. Most people save smart dials as contacts in their phone, simply call that contact and the call will connect automatically

How do I add money or recharge my existing account?

Please login to your account, click on credit card and add your credit card information. Once your credit card has been added, please click recharge from the left menu. Select the amount that you want to recharge and click the recharge button.

Issues calling USA and Canada

To place calls to USA or Canada please follow the following format when prompted to enter your destination number 1 + Area Code + Number followed by #

Dialing Instructions

Calling Instructions without PIN

Dial Access Number
Dial international Number in the following format 011 + Country Code + City Code + Number followed by #. For mobile numbers dial 011+ Country Code + mobile number followed by #.
Enjoy your call.

Calling Instructions with a PIN

Dial Access Number
Enter your Pin Number
Dial international Number in the following format 011 + Country Code + City Code + Number followed by #. For mobile numbers dial 011+ Country Code + mobile number followed by #.
Enjoy your call.

To make calls to USA or Canada 1 + Area Code + Number followed by #Calling instructions with a PIN

Access Numbers

To view your access numbers, please click here